How can I return an item?
If you are unsatisfied with your purchase for something wrong with the product, or you received a different of what you ordered.  please contact the custome...
Thu, 19 Jan, 2017 at 10:20 AM
What is the return notice period?
We provide our customers with a 7-day notice period of returns. Please note that the items must be in the original packaging and must be unused.
Thu, 19 Jan, 2017 at 10:21 AM
Do I get a Refund? Do I get my money back?
We do offer refunds in the form of coupons. This means that if you place an order and you are not satisfied by the product received, we give you the possibi...
Thu, 19 Jan, 2017 at 10:21 AM
How long does a return or exchange refund take?
The sooner you inform us that you want to initiate a return process the better! Our Aramex team will arrive within 2 working days to your doorstep to pick-u...
Thu, 19 Jan, 2017 at 10:21 AM
What happens to the voucher I used to buy an item if I ask for a return/exchange?
If you used a voucher (for example a SAR 30 voucher) to purchase something from our website, then we just add it to your return coupon. For example, if you ...
Thu, 19 Jan, 2017 at 10:22 AM
I have changed my mind. Can I still cancel an order before I receive the item?
At GOLDEN SCENT, the most important for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that t...
Sun, 23 Apr, 2017 at 1:31 PM