At GOLDEN SCENT we always take extra care in packaging your items, however, in case the item you received was damaged, please inform us immediately via the Contact Us form, send an email at service@goldenscent.com  or call us on 9200 0 3484, You will receive a label attachment from service@goldenscent.com with a return airway bill (AWB) number with all the return process details, after that we will proceed with the replacement or give you a voucher with the amount of the returned item you can use in any other orderAt GOLDEN SCENT we always take extra care in packaging your items, however, in case the item you received was damaged, please inform us immediately via the Contact Us form, send an email at service@goldenscent.com  or call us on 9200 0 3484, and will schedule a pick-up of the item and immediately issue you a voucher to place a new order.