We at GOLDEN SCENT take extra care to ensure that you receive what you ordered.

However, in case of a mistaken shipment, you can always contact our customer service team via service@goldenscent.com or call us on 9200 0 3484 to initiate and schedule the return process.

Once our agent picks-up the item from you, we will send your correct item or issue and send you the return coupon code to be used in purchasing replacements.