We at GOLDEN SCENT take extra care to ensure that you receive what you ordered.

However, in case of a mistaken shipment, you can always contact our customer service team via service@goldenscent.com or call us on 9200 0 3484 to initiate and schedule the return process.

Once our agent picks-up the item from you, we will send your correct item or issue and send you the return coupon code to be used in purchasing replacements.

Please note that the items must be in the original packaging and must be unused.