If you are unsatisfied with your purchase for something wrong with the product, or you received a different of what you ordered.  please contact the customer service team via the Contact Us form or call us at

KSA: 920022386
Kuwait: +966133339238

UAE: +97148757600

to initiate and schedule the return process. 


Once we've heard from you, we will then inform Aramex to collect your order from you. 


We won’t keep you waiting! We will directly issue you a refund coupon which is redeemable on our website for the price of the item that you returned. You can use that coupon to order any other item you would like!



You will receive a label attachment from Care@goldenscent.com with a return airway bill (AWB) number. After that drop all exchange items to the nearest Aramex office with the return airway bill (AWB) number. Following that, please notify us by sending an email and a voucher will immediately be issued for your use.


Please Make sure the products are still in its original package,